Payment and Refund Policy
Last updated: 12 October 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases made through ovationpoky for professional resources and courses focused on studio production in motion. These include access to materials covering studio equipment setup, dynamic camera operation, lighting and sound waves, and the creation of smooth high-quality workflows for television news and live shows. The policy covers digital course access, subscription-based learning modules, one-time resource downloads, and any related professional training services offered to customers in the United Kingdom.
Prices, Currencies, Taxes, and Any Additional Charges
All prices on the site are displayed in British Pounds Sterling (GBP). Prices include value added tax (VAT) at the prevailing UK rate unless otherwise stated. Customers outside the UK may be subject to additional import duties, customs fees or local taxes upon purchase, though ovationpoky does not collect these. No hidden charges apply to standard course access; however, optional add-ons such as extended support or certification may incur extra fees clearly shown at checkout.
Accepted Payment Methods, Payment Authorisation, and Payment Security
ovationpoky accepts major credit and debit cards, PayPal, and bank transfers for UK customers. All payments are authorised in real time through secure third-party processors compliant with PCI DSS standards. Card details are never stored on our servers. Authorisation occurs when the order is placed, and funds are captured upon successful confirmation of the transaction.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A contract is formed when you receive an order confirmation email after submitting payment details. This confirmation summarises the purchased course or resource, price paid, and access instructions. Until this email is sent, no binding agreement exists. Access to digital content begins immediately upon confirmation for most courses.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK consumers have 14 days from the date of purchase to cancel digital content purchases if they have not started accessing or downloading the material. Once access begins or a download occurs, cancellation rights are generally lost. Subscriptions may be cancelled at any time but remain active until the end of the paid period.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available within the 14-day cooling-off period only if no substantial content has been accessed. Non-refundable items include completed courses, downloaded resources, promotional bundles, and any content where significant progress has been recorded. Services such as live workshops or personalised feedback sessions are non-refundable once scheduled.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, email [email protected] with your order number, full name, and reason for the request. Include details of the purchase date and any access activity. Requests must be submitted within the applicable cancellation window. Our team will acknowledge receipt within two working days.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Upon receiving your request, ovationpoky reviews access logs and purchase records within five working days. Approval results in a confirmation email; rejection includes a clear explanation referencing the policy terms. You may appeal a rejection once by providing additional information.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are issued to the original payment method. Credit or debit card refunds typically process within 5-10 working days, while PayPal refunds appear within 3-5 working days. Bank transfers may take up to 14 working days depending on your provider. You will receive notification when the refund is issued.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital courses grant immediate access, limiting cancellation once streaming or downloads commence. Subscriptions auto-renew unless cancelled before the renewal date. Promotional offers are non-refundable if the discounted price reflects the final transaction amount. Any free trial period converts to a paid subscription unless cancelled prior to expiry.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments result in order cancellation and an email notification. Duplicate charges are investigated and refunded automatically where verified. Chargebacks are treated as disputes and may lead to account suspension pending resolution. Suspected fraudulent activity prompts immediate account review and may involve reporting to UK authorities under applicable fraud prevention rules.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not affect your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or the Consumer Protection from Unfair Trading Regulations 2008. These rights include remedies for faulty digital content and the right to cancel within cooling-off periods where applicable. Nothing in this policy excludes liability for death, personal injury caused by negligence, or fraud.
Contact Route, Policy Changes, and Last-Updated Date
For questions about this policy contact us via the form on our Contacts page, by email at [email protected], by telephone at 01494 671234, or in writing at Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG. We may update this policy to reflect changes in UK law or business practices. The current version date appears at the top of the page. Continued use of the site after updates constitutes acceptance of the revised terms.